Products
What types of products does Elcielicious offer?
We offer a range of products for people who are conscious of what they want to eat.
For example, we offer products for diabetics. People who want to eat low in carbohydrates / high in protein.
People who want to eat healthy.
How do I know which product suits my eating habits?
We strive to add a label to each product so that you can see for whom the product is suitable.
Do you have options for people with food allergies?
We have various products that are suitable for people with food allergies. You can filter with us which products you are allergic to.
Account
What are the benefits of an account with Elcielicious?
Save shipping information for faster future purchases, view order history, and access product warranty information. An account can also provide access to exclusive offers or discounts. In addition, it can be useful to save product preferences or shopping carts.
How do I create an account on Elcielicious?
Go to our website and click Create account to register.
How can I change my account information?
Log in to your account and go to 'Account settings' to change your details.
What should I do if I have forgotten my password?
Click on 'Forgot your password' on the login page and follow the instructions to reset your password.
Pay
Which payment methods are accepted?
We offer the following payment methods: American Express, Apple Pay, Bancontact, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, Union Pay and Visa.
How can I use a discount code?
To use a discount code at Elcielicious, first add the desired products to your shopping cart. During the checkout process there is a field where you can enter the discount code. Enter the code and click 'Apply'. The discount will then be automatically deducted from the total amount of your order.
Can I buy a gift voucher?
Yes, we offer gift vouchers. You can find these here in our online store.
Are there any special discounts or promotions?
Yes, check our promotions section for current offers and subscribe to our newsletter to stay informed about our promotions.
Shipping and Returns
What are the shipping costs and delivery times?
Belgium:
€8.50, Free shipping on orders over €60.00. Delivery time 1-2 days.
The Netherlands:
€10.50, Free shipping on orders over €70.00. Delivery time 1-2 days.
Germany:
€11.00, Free shipping on orders over €70.00. Delivery time 1-3 days.
France:
€15.50, Free shipping on orders over €125.00. Delivery time 1-3 days.
Other countries:
€40, Contact us to discuss the possibility of free shipping and delivery times.
Do you offer free shipping?
Yes, we offer free shipping on orders over €60*.
*Free shipping is region specific, see Shipping costs for more information.
Can the products be shipped internationally?
Yes, this is possible.
How long does delivery take?
Delivery time varies depending on location. Typically it takes 1 to 5 days.
How can I return a product?
Please follow our returns policy on the website. Return the products within the specified period in their original condition and packaging
Within what period can I return a product?
Products can be returned within 14 days of receipt.
Will I get my money back if I return?
After receipt and inspection of the return shipment, we will refund the purchase amount. Learn more on our Refund Policy page.
What are the conditions for a successful return?
Products must be unopened and in their original condition. More details can be found in our returns policy.
Can I return a damaged product?
Yes, if you receive a damaged product, please contact us immediately.
Contact
How can I contact customer service?
On the contact page you can find all possible ways to reach us.
Terms and Conditions
Where can I find the general terms and conditions?
The General Terms and Conditions can be found here.
Privacy policy
How does Elcielicious protect my personal information?
Your privacy and the security of your data are of the utmost importance to us. Here are some measures we take to protect your information:
Data encryption:
We use advanced encryption technology to ensure that your personal and financial information is transferred securely during online transactions.Secure Payment Gateways:
We use reliable and secure payment gateways for payment processing. This means that your credit card details are processed securely without passing directly through our servers.Privacy Compliance:
We strictly adhere to the General Data Protection Regulation (GDPR) and other relevant privacy laws. This means we only collect and use your information for legitimate business purposes and with your consent.Regular Security Updates:
Our website and internal systems are regularly updated with the latest security patches and protocols to ensure the best possible defense against unauthorized access to your data.You can consult our complete privacy policy here .