Shipping policy

Shipping policy

1. Processing time
   We process orders within 1 to 2 working days. We do not ship on weekends or public holidays. If your order is delayed, we will let you know by email or phone.
   
   
2. Delivery time
   After shipping, delivery in Belgium, the Netherlands, Germany, France and Luxembourg usually takes 1 to 3 working days. For other countries, delivery time depends on the destination. These times are a guideline. If we do not deliver within 30 days of your order, you may cancel it and we will refund the full amount.
   
   
3. Carriers
   We ship with DPD and PostNL (via MyParcel). The carriers available for your address are shown at checkout. As soon as your parcel has left, you receive an email with your tracking number. The tracking number is usually active within 24 hours.
   
   
4. Shipping costs
   Belgium: € 6.99, free shipping from € 65
   Netherlands: € 7.99, free shipping from € 75
   Germany: € 8.99, free shipping from € 80
   France: € 10.99, free shipping from € 80
   Luxembourg: € 11.99
   Other countries: shipping costs are shown at checkout after you enter your address.
   A higher rate may apply to very heavy parcels. The exact amount is always shown at checkout, before you pay.
   
   
5. Pick-up
   Pick-up in Wetteren is by appointment only. Choose pick-up at checkout; we will then contact you to arrange a time.
   
   
6. Returns
   You have a 14-day right of withdrawal. For hygiene and health reasons we cannot take back opened food products. All conditions and the model withdrawal form are in our refund policy. You can also withdraw online with the button "Withdraw from the contract here" on our page Withdraw from the contract.
   
   
7. Customs and duties
   For orders outside the European Union, import duties and local taxes may apply. These are paid by the customer.